Roles & permissions matrix
A quick reference for what each role can do. “—” means not available to that role.
Capability matrix
Section titled “Capability matrix”| Capability | Admin | Reviewer | Viewer |
|---|---|---|---|
| View disputes & analytics | ✓ | ✓ | ✓ |
| Open a case & view evidence | ✓ | ✓ | ✓ |
| Submit a dispute response | ✓ | ✓ | — |
| Upload / replace evidence on a case | ✓ | ✓ | — |
| Regenerate a rebuttal letter | ✓ | ✓ | — |
| Retry / regather evidence | ✓ | — | — |
| Create or delete test cases | ✓ | — | — |
| Manage brands, assets & products | ✓ | — | — |
| Connect & configure integrations | ✓ | — | — |
| Edit rebuttal-letter templates | ✓ | — | — |
| Configure automation, evidence & reason mapping | ✓ | — | — |
| Manage billing & plan | ✓ | — | — |
| Invite & manage team members | ✓ | — | — |
| Configure BigQuery export | ✓ | — | — |
| Manage own profile, password & 2FA | ✓ | ✓ | ✓ |
- Reviewers are built for working the daily dispute queue — they can review and submit, but not change configuration.
- Admin-only actions are also flagged throughout the docs with an Admin badge.
- Some actions have extra conditions regardless of role — for example, connecting a payment processor requires a verified email, and you can’t change or delete your own account.