Brand assets

Your brand’s policy documents are direct evidence. When a customer agreed to your terms at checkout, attaching those terms to a dispute response is often what wins the case. Upload them once per brand and DisputeDash includes them automatically where they apply.

📷 Screenshot

The brand’s Assets tab with the three policy-document upload slots. Replace this note with: ![Brand assets tab](/images/brands/assets.png)

The three documents

Upload each as a PDF in the brand’s Assets tab:

• Terms & Conditions
• Refund Policy
• Terms of Sale

You can replace or download any document later; DisputeDash keeps versions so the right one is attached to each case.

Why they matter

These documents back several evidence types — they’re the proof behind “the customer accepted our refund policy” or “the customer agreed to our terms.” Without them uploaded, those evidence items can’t be gathered, and your packets are weaker for reason categories that rely on them. See the evidence catalog.

Tip

Upload all three for every brand as part of setup, even if a brand rarely uses one of them. It costs nothing and ensures DisputeDash never has to skip an evidence item it could have included.

Related

Order-page screenshots — what the customer saw when they bought — are managed separately, under Products.