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Connect UltraCart

UltraCart is your source of order, delivery, subscription, and customer evidence. It’s connected per brand with an UltraCart Simple API Key, and it’s the checkout platform with the most automation options.

What you’ll need

Section titled “What you’ll need”

An UltraCart Simple API Key for the brand’s UltraCart account. In UltraCart: Configuration → API → Simple API Keys.

Each brand has its own key — keys aren’t shared across brands.

Connect a brand

Section titled “Connect a brand”
  1. In DisputeDash, go to Integrations → Ecommerce → UltraCart → Connect (and choose the brand), or open Brands → Connections for the brand.
  2. Paste the Simple API Key.
  3. Set the automation toggles (below).
  4. Save, then use Test to confirm it works.

Automation toggles

Section titled “Automation toggles”

UltraCart supports three brand-level automations that run automatically when a dispute arrives:

  • Auto fraud filter — add the customer’s email and card to UltraCart’s fraud filter so future orders from them are declined.
  • Auto refund block — block the disputed order from being refunded in UltraCart, so you don’t accidentally refund a charge you’re also fighting.
  • Fight refunded orders — if a disputed order was already fully refunded, still fight it with a targeted refund-proof packet arguing the customer is double-dipping. This needs an “already refunded” rebuttal template. See Fighting refunded orders.

All three are optional and safe — if one can’t complete, evidence gathering continues regardless.

Good to know

Section titled “Good to know”

UltraCart is the only checkout platform that supports the automated fraud filter and refund block. On other platforms, DisputeDash shows a manual reminder instead. A migration to OAuth-based sign-in is planned; today, connection is via the Simple API Key.