Working a case
The case detail page is where you review everything DisputeDash gathered for a dispute and submit the response — or fix anything blocking it. Even in auto-submit mode, this is the page you’ll open to see exactly what was sent.
The case header and journey
Section titled “The case header and journey”At the top you’ll find the dispute ID, processor, order and amount, status, reason, customer, brand, and the reply-by deadline. A dispute journey tracker shows the four stages — created, evidence submitted, bank review, settled — so you can see where the case stands at a glance.
The evidence package
Section titled “The evidence package”The right column lists every evidence item, grouped by status — Gathered, Failed, Pending, and Not applicable — each with a View link. At the top is the Win Score, a quick read on how strong the package is. From here you can also View, Upload, or Replace individual evidence files, and (as an admin) Retry failed or Regather all.
The rebuttal letter
Section titled “The rebuttal letter”The left column shows the rendered rebuttal letter with the order’s details filled in. You can download it as a PDF, and admins/reviewers can regenerate it if a template changed.
Submitting
Section titled “Submitting”The Submission card shows the processor, dispute type, deadline, and status. When the case is ready, select Submit to {processor} now and confirm. If submission is blocked, the button explains why (for example, a test case, or an unresolved order). Submitting requires the Admin or Reviewer role.
Other things on the page
Section titled “Other things on the page”- Order details with line items, customer, location, and an editable reply-by date.
- Shipment details with the carrier delivery timeline.
- An audit log of everything that happened on the case.
- An internal note field for your team.
- For UltraCart orders, fraud filter and refund block action rows you can mark done.