Win-score prediction
The Win Score is an at-a-glance estimate of how strong a case’s evidence is, shown as a percentage on the case’s evidence package. It’s a quick guide to help you prioritize — not a guarantee of the outcome, which only the bank decides.
How to read it
Section titled “How to read it”A higher score means the evidence package covers the points banks weigh most heavily. The score rises as the most persuasive evidence is gathered — in particular:
- Delivery tracking that shows the order was delivered is the single biggest boost.
- A completed rebuttal letter tying the evidence together.
- A purchased shipping label.
- Having all applicable evidence gathered, with no failed items.
- Time remaining before the reply-by deadline.
A case only shows a Win Score once at least one evidence item has been gathered.
What it is — and isn’t
Section titled “What it is — and isn’t”- It is a fast way to spot which cases have the strongest evidence and which might need attention before you submit.
- It isn’t a prediction of the bank’s decision, and it isn’t specific to your dispute reason or card network. Treat a lower score as a prompt to check whether an important evidence item failed or is missing — not as a reason to skip a case.