Pre-arbitration policy

When you win a dispute, the customer’s bank can escalate it to pre-arbitration (and beyond, to arbitration). Continuing to fight at this stage can cost more in fees than the disputed amount, so DisputeDash lets you set a policy for how these escalations are handled automatically.

Admin only

Setting the pre-arbitration policy requires the Admin role.

The three modes

📷 Screenshot

The Settings → Pre-Arbitration mode cards (Accept all / Fight all / Amount threshold). Replace this note with: ![Pre-arbitration policy settings](/images/automation/pre-arbitration.png)

• Accept all (default) — automatically accept every pre-arb/arbitration escalation. The case is marked as accepted and no further evidence is gathered. Safest for avoiding arbitration fees.
• Fight all — run every escalation back through the normal evidence pipeline and fight it.
• Amount threshold — fight only when the disputed amount is at or above a minimum you set (in your workspace’s reporting currency); accept anything below it. A middle ground that fights the escalations worth the fees.

Set it up

1. Go to Settings → Pre-Arbitration.
2. Choose a mode. For Amount threshold, enter the minimum amount.
3. Save.

Good to know

• A case your policy chooses to accept is marked Skipped (shown as “Pre-Arb Accepted”). See Case statuses.
• When the policy chooses to fight an escalation, that case follows the brand’s normal Review vs auto-submit setting.
• If a pre-arb case was sent to gathering by mistake, an admin can revert it back to accepted on the case itself — see Manual case actions.