What is DisputeDash?
DisputeDash automatically fights the chargebacks and disputes filed against your store. When a customer disputes a charge with their bank, DisputeDash gathers the evidence that proves the order was legitimate — the invoice, delivery tracking, payment authorization, your terms and policies, and more — assembles it into a bank-ready packet with a written rebuttal, and submits it to your payment processor on your behalf.
You connect your processors and stores once. From then on, disputes flow in automatically and DisputeDash does the work of building and filing a response before the deadline.
Why merchants use it
Section titled “Why merchants use it”- Flat monthly fee — never a cut of your recoveries. You keep 100% of every dispute you win. Your cost doesn’t change whether you recover $500 or $50,000 this month.
- Evidence gathered and submitted automatically. DisputeDash pulls order, shipping, payment, and support data from the tools you already use and formats it the way banks expect.
- Works with the processors you already have — Braintree, Stripe, PayPal, PayArc, and Shopify Payments — across one brand or many.
- Full transparency. Every piece of evidence is visible before it’s sent. You can review each case yourself, or let DisputeDash submit automatically.
How it works, in brief
Section titled “How it works, in brief”- A dispute is opened and your processor notifies DisputeDash.
- DisputeDash creates a case, looks up the underlying order, and identifies the dispute reason.
- It gathers every relevant piece of evidence and writes a rebuttal letter.
- The completed packet is either held for your review or submitted automatically, depending on your settings.
- When the bank decides, the case is marked Won or Lost.
For the full journey, see The dispute lifecycle.
Free to start
Section titled “Free to start”You can create a workspace for free with no credit card. On the free plan, DisputeDash logs your incoming disputes and shows you real analytics — win rates, dispute volume, and reasons — so you can see the scale of the problem. Automated evidence-gathering and submission unlock when you upgrade to a paid plan.