Subscription platforms

If your store bills customers on a recurring basis, the subscription usually lives in a dedicated app — not in your checkout platform. DisputeDash connects to that app to pull the subscription timeline and cancellation record, then turns them into two pieces of evidence that win recurring-billing disputes:

• Subscription & rebill history — the sign-up, every recurring charge (date, amount, status), and the recurring items. Proves an ongoing, knowingly-authorized subscription.
• Cancellation confirmation — whether and when the subscription was cancelled, and the reason. Proves the customer either never cancelled, or cancelled after the disputed charge.

This is the same evidence UltraCart produces natively from its “auto orders” — now available for Shopify, BigCommerce, and WooCommerce stores through the subscription app they run.

Supported platforms

Platform	Connect method	Best for
Recharge	One-click OAuth or API token	The most common Shopify / BigCommerce subscription app
Skio	API key	Modern Shopify-native subscription brands
Chargebee	API key	Standalone / headless recurring billing

How matching works

DisputeDash finds the disputed customer’s subscription by their email address (Recharge and Skio can also match on the order id). It reads only subscription and billing metadata — never card numbers or ticket content — and all access is read-only. If nothing matches, the case simply proceeds without this evidence.

Where to connect

Subscription sources are configured per brand, alongside your checkout platforms:

Brands → (select a brand) → Connections → Subscription platforms → Add.

Good to know

• You only need to connect a subscription platform if the store actually runs subscriptions through one. Non-subscription orders are unaffected.
• UltraCart stores need nothing here — UltraCart subscriptions are read directly.
• One subscription source per brand. Reconnecting replaces the stored credentials.