Connect Shippo

Shippo is connected once at the workspace level — a single API token covers your whole Shippo account and all your brands. DisputeDash uses it to retrieve shipping labels as evidence, matched by tracking number. It’s an alternative (or complement) to ShipStation: if both are connected, DisputeDash tries ShipStation first, then Shippo.

Shippo only has labels you bought through Shippo

DisputeDash can only pull a label from Shippo if the merchant purchased that label through Shippo. Merchants who buy their shipping labels elsewhere (directly with a carrier, ShipStation, a 3PL, etc.) give us nothing from Shippo — there’s no label for us to retrieve. Connect Shippo only for brands that actually buy their labels in Shippo.

What you’ll need

A Shippo API token. In Shippo: Settings → API.

Connect

1. Go to Integrations → Fulfillment → Shippo → Connect.
2. Paste your API token.
3. Save, then select Test to confirm.

What it’s used for

Shippo provides the shipping label evidence — proof that a real label was purchased for the order. The delivery timeline (carrier scan events, delivery date) comes separately from carrier tracking, which is automatic.

Good to know

• Labels are matched by tracking number (Shippo has no order lookup), so the order’s tracking number must be present. DisputeDash scans your most recent Shippo transactions to find the match.
• ShipBob is not a label source. ShipBob’s API exposes tracking and delivery status only — it does not return the shipping label document — so DisputeDash does not use it for label evidence.