Connect CheckoutChamp

Connecting CheckoutChamp as a checkout platform lets DisputeDash pull order and customer data as evidence. CheckoutChamp is a subscription/checkout CRM that sits on top of your payment gateways — it’s the source of order data, while the dispute itself is still fought on the underlying processor the order was charged on.

Create an API user

1. In CheckoutChamp, go to Admin → API Users and create (or pick) an API user.
2. Make sure the user has the Query Orders and Query Transactions endpoints enabled (Query Customers / Query Purchases are useful too).
3. Note the user’s loginId and password — these are the API credentials.

Connect a brand

1. Go to Brands → Connections for the brand. (The Integrations page’s CheckoutChamp card links you here.)
2. Choose Add checkout platform → CheckoutChamp.
3. Enter the API loginId and password, then save.
4. Click the Test connection (plug) icon — a successful test confirms the credentials are valid.

What DisputeDash reads

• Order and line items (product, quantity, price)
• Customer name, email, phone, and the IP address on the order
• Billing and shipping addresses
• Order total and currency
• Refund status
• Tracking number, where the order records one

One order, many transactions

A single CheckoutChamp order can have multiple transactions (initial sale, rebills, refunds). DisputeDash reads the order by its orderId to assemble the evidence for the disputed charge.

Good to know

• CheckoutChamp does not support the automated fraud filter or refund block that UltraCart does.
• A CheckoutChamp connection is for order data. Disputes are still fought on whichever payment processor the brand uses.
• You can connect a CheckoutChamp account to each of your brands and manage everything from one workspace. See connecting multiple platforms.