Quick start

This is the whole path from a brand-new account to your first automatically-fought dispute. Each step links to a detailed guide.

1. Create your workspace

2. Verify your email

Open the verification email and select the link. This unlocks connecting a processor.

3. Add a brand

Create a brand for your store. Brands group your disputes, processor accounts, policy documents, and products. Most workspaces start with one and add more later.

4. Connect a payment processor

This is where disputes come from. Pick your processor and follow its guide:

Most processors require you to register a webhook so disputes are delivered to DisputeDash in real time — each guide walks you through it.

5. Upgrade to unlock automation

On the free plan, disputes are logged and analyzed but not fought. To turn on automated evidence-gathering and submission, choose a paid plan in Settings → Billing.

6. Connect your store and support desk

For the strongest evidence, connect the tools that hold your order and customer history:

Your checkout platform (UltraCart or Shopify) for order, delivery, and subscription evidence.
Zendesk for support-history evidence.
ShipStation for shipping-label evidence. (Carrier tracking itself is automatic — nothing to set up.)

7. Upload your brand assets

In your brand’s Assets tab, upload your Terms & Conditions, Refund Policy, and Terms of Sale PDFs. Several evidence types depend on these documents.

8. Choose how disputes are submitted

Decide whether completed cases wait for your review or submit automatically after a delay — see Review vs auto-submit. You can set a workspace default and override it per brand.

9. Watch your first dispute

When a dispute arrives, DisputeDash builds the evidence packet automatically. Open the case to review the evidence and rebuttal, then submit — or let it submit itself if you’ve enabled auto-submit.