The dashboard

The dashboard is your home screen — a time-scoped overview of how your disputes are trending across every brand. It’s where you spot problems early and see the value DisputeDash is recovering.

📷 Screenshot

The full dashboard: the four stat cards across the top and the charts below. Replace this note with: ![DisputeDash dashboard](/images/disputes/dashboard.png)

Filters at the top

• Date range — preset buttons (7d, 30d, 90d, 6mo, YTD) or a custom from/to range. Everything on the page respects this range.
• Brand — view all brands together or focus on one.

The stat cards

Four headline numbers for the selected period, each with a period-over-period change:

• Open cases — disputes still in progress (select it to jump to the Disputes list).
• Total value — the total amount under dispute.
• Win rate — the share of decided disputes you won (pre-arbitration cases are excluded so the number reflects genuine wins).
• Revenue recovered — the value of disputes you won.

Which disputes count in a period

This one is worth understanding, because it explains a number that often looks surprisingly high on short date ranges.

By default, a date range selects disputes that opened in it — and the win rate is calculated from those that have already been decided. Disputes take around two weeks to resolve on average, so on a 7-day range most of the period’s disputes haven’t come back yet. The few that have tend to be quick wins, which pushes the percentage up. As the rest settle, the same past period’s figure will move.

If you report a win rate weekly or monthly, that’s awkward: last week’s number keeps changing after you’ve sent it.

So you can switch the basis in Settings → General → “Win rate counts a dispute in”:

• The period it opened in (default) — best for judging whether a change to your strategy worked, since wins are credited back to the disputes you changed the handling of.
• The period it was decided in — counts what closed during the period, whenever the dispute arrived. A past period’s figure is final once it ends, which is what you want for regular reporting.

This affects the win rate, won/lost counts, revenue recovered, and the win rate trend. Dispute volume, total value and open cases always count from when the dispute arrived — “how many disputes closed this week” and “how many are open” are different questions.

When the decided-date basis is active, the dashboard says so under the stat cards, so a screenshot always carries its own definition.

Note

On the decided-date basis, the Pre-arb accepted bar is absent from the monthly chart. A pre-arbitration case that your policy auto-accepts has no decision date to file it under, and DisputeDash won’t invent one. The chart notes this where the bar would be.

The charts

• Win rate over time and Disputes by reason — see whether you’re improving and what’s driving disputes.
• Monthly disputes & outcome and Disputes by processor — volume and outcomes broken down, with a Count / Value toggle.
• Disputes by card network and Disputes by country — where disputes come from.

The attention banner

When cases need you, a banner appears at the top: how many are nearing their deadline and how many are stuck gathering evidence, with a link straight to them. It’s the fastest way to catch anything time-sensitive.

Advanced analytics

A deeper analytics section — win rate by reason, by brand, and by processor, plus repeat-disputer detection — is available on all plans, including Free.

Note

On the free plan, disputes are logged and charted here even though they aren’t fought — so the dashboard shows you the real scale of chargebacks before you upgrade.