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Evidence configuration

DisputeDash comes with sensible defaults for which evidence to gather for each type of dispute. Evidence configuration lets you adjust that — turning evidence types on or off per reason category to match how you fight disputes.

How it works

Section titled “How it works”

Disputes are grouped into reason categories (fraud, item not received, product unsatisfactory, cancelled subscription, and so on). For each category, DisputeDash gathers a defined set of evidence types. On the Evidence Configuration screen you see, per category, a checklist of evidence types — check the ones you want gathered for that category.

Set it up

Section titled “Set it up”
  1. Go to Settings → Evidence Config.
  2. Choose a reason category.
  3. Check or uncheck the evidence types you want gathered for it.
  4. Save that category.

Your settings override the platform defaults for your workspace.

Rules to know

Section titled “Rules to know”
  • The rebuttal letter is always included and can’t be turned off — it’s the argument that frames everything else.
  • Each category must gather at least one evidence type in addition to the rebuttal letter.
  • Turning off an evidence type means DisputeDash won’t gather it for that category, even when the data exists — so only disable evidence you have a clear reason to exclude.
Section titled “Related”