Multiple checkout platforms

A single brand can have more than one checkout platform connected at the same time. This is useful if you’re migrating between platforms, or if a brand’s orders are split across two systems.

How it works

Each checkout platform you connect to a brand has a priority. When DisputeDash needs to look up an order for a dispute, it tries each connected platform in priority order and uses the first one that finds the order. Lower priority number = tried first.

The same fallback applies to other checkout actions, like writing a merchant note or blocking a refund — DisputeDash uses the first platform that can complete the action.

When to use it

• Mid-migration — you’re moving a brand from one platform (say UltraCart) to another (say Shopify). Keep both connected so disputes on old and new orders can still resolve their order data.
• Split product lines — different products for the same brand check out through different systems.

Setting it up

1. In Brands → Connections, add each checkout platform to the brand as usual (see UltraCart and Shopify).
2. Order them by priority so the platform holding most of your current orders is tried first.

Tip

If you’re not migrating or splitting orders, a brand only needs one checkout platform — you can ignore this entirely.