Manual case actions

Most cases move through DisputeDash without any manual help. When you do need to intervene, these are the actions available on the case detail page. Roles are noted for each.

Submit

Submit sends the completed evidence packet to the processor. Available from Awaiting review or Needs attention. Test cases can’t be submitted. (Admin or Reviewer.)

Retry evidence

Retry evidence re-runs only the items that failed or are still pending, leaving already-gathered items untouched. Use it after fixing whatever caused an item to fail. (Admin.)

Regather all

Regather all discards every evidence item and rebuilds the whole package from scratch. Use it when the underlying data changed or looks stale. Available from Awaiting review, Needs attention, or while gathering. (Admin.)

Regenerate rebuttal

Regenerate rebuttal rebuilds just the rebuttal letter — useful after editing a template — without disturbing the rest of the evidence or the case status. Not available once a case is won, lost, expired, skipped, or submitted. (Admin or Reviewer.)

Fix order ID

If a case couldn’t resolve its order, Fix order ID lets an admin enter the correct order ID; DisputeDash then re-gathers evidence against it. (Admin.)

Set reply-by date

Adjust the case’s reply-by deadline if it needs correcting. (Admin.)

Mark fraud filter / refund block done

For UltraCart orders, mark the fraud filter and refund block actions as handled once done. (Admin.)

Revert to Skipped

If a pre-arbitration case was sent into evidence gathering by mistake, Revert to Skipped returns it to the accepted state and clears its evidence. See Pre-arbitration policy. (Admin.)

Add an internal note

Leave a note on the case for your team. Notes are internal and never sent to the processor.