Products

Adding your brand’s products gives DisputeDash the order-page screenshot evidence — an image of what the customer saw when they bought, showing the offer, price, and terms. This is persuasive for “product unsatisfactory” and “incorrect amount” disputes, where what was presented at checkout is the whole argument.

Add a product

1. Open the brand and go to the Products tab.
2. Select Add product.
3. Enter the product name and description, and upload an image or PDF of its order/checkout page.
4. Save.

You can preview a product’s image and remove products you no longer sell.

How it’s used

When a dispute involves a product, DisputeDash matches it to your saved products and includes the order-page screenshot as evidence. The product details can also appear in rebuttal letters. See the evidence catalog.

Tip

Capture the order page as the customer sees it — offer, price, any subscription terms, and the checkout button. The more the screenshot shows what was disclosed at purchase, the stronger the evidence.

Related

Your policy documents (Terms & Conditions, Refund Policy, Terms of Sale) are uploaded separately, under Brand assets.