Connect EasyPost

EasyPost is connected once at the workspace level — a single API key covers your whole EasyPost account and all your brands. DisputeDash uses it to retrieve shipping labels as evidence, matched by tracking number. It’s an alternative (or complement) to ShipStation and Shippo: if several are connected, DisputeDash tries ShipStation, then Shippo, then EasyPost.

EasyPost only has labels you bought through EasyPost

DisputeDash can only pull a label from EasyPost if the merchant purchased that label through EasyPost. Orders whose labels were bought elsewhere have no EasyPost label to retrieve. Connect EasyPost only for brands that actually buy their labels in EasyPost.

What you’ll need

An EasyPost API key. In EasyPost: Account Settings → API Keys.

Connect

1. Go to Integrations → Fulfillment → EasyPost → Connect.
2. Paste your API key.
3. Save, then select Test to confirm.

What it’s used for

EasyPost provides the shipping label evidence — proof that a real label was purchased for the order. The delivery timeline (carrier scan events, delivery date) comes separately from carrier tracking, which is automatic.

Good to know

• Labels are matched by tracking number: DisputeDash finds the EasyPost tracker for the order’s tracking number, follows it to the shipment, and pulls that shipment’s label.
• A single API key covers every brand in your workspace.