DisputeDash Documentation

Welcome to the DisputeDash user guide. DisputeDash automatically gathers the evidence that proves your orders were legitimate and submits it to your payment processor — so you win more chargebacks with less work. Pick a section below, or use the sidebar to browse everything.

Browse the docs

Getting startedCreate your workspace, verify your email, and follow the onboarding checklist.

How it worksFollow a dispute from webhook to outcome and see every piece of evidence gathered.

Connect your toolsGuides for every payment processor, checkout platform, carrier, and support tool.

Brands & templatesConfigure brands, upload policy documents, and author rebuttal letters.

Automation & evidenceChoose review vs auto-submit, tune evidence, and map reason codes.

Working disputesRead the dashboard, work the queue, and submit dispute responses.

Plans & billingCompare plans, understand usage and overages, and change your plan.

Team & securityRoles, inviting members, two-factor authentication, and passwords.

Popular guides

Connect BraintreeKeys, per-brand merchant IDs, and the dispute webhook.

Review vs auto-submitDecide whether cases wait for a human or submit automatically.

Plans & pricingCompare Free, Starter, Growth, Scale, and Enterprise.

Case statusesWhat every status means and what to do next.

New to DisputeDash?

Start with What is DisputeDash?, then create your workspace and work through the quick start.