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Connect Shopify

Connecting Shopify as a checkout platform lets DisputeDash pull order, customer, and fulfillment data as evidence. Unlike UltraCart, you don’t paste an API key — you connect through Shopify’s secure OAuth install, so DisputeDash never sees a token you have to copy.

Connect a brand

Section titled “Connect a brand”
  1. Go to Brands → Connections for the brand. (The Integrations page’s Shopify card links you here.)
  2. Start the Shopify connection and enter your store domain (your-store.myshopify.com).
  3. You’re sent to Shopify’s authorization screen. Review the requested permissions and approve.
  4. You’re returned to the brand, now showing Shopify as connected.

Permissions DisputeDash requests

Section titled “Permissions DisputeDash requests”

The install asks for read access to orders, customers, and fulfillments (and dispute permissions), so it can gather the evidence a case needs. You approve these on Shopify’s own screen.

Disconnecting

Section titled “Disconnecting”

If you uninstall the DisputeDash app from your Shopify store, Shopify notifies DisputeDash and the brand’s Shopify connection is removed automatically — so you won’t see a stale “connected” state.

Good to know

Section titled “Good to know”
  • Shopify does not support the automated fraud filter or refund block that UltraCart does. On Shopify brands, a case shows a manual “refund protection” reminder instead.
  • Connecting Shopify for order data (this page) is separate from connecting Shopify Payments as a dispute processor. Many stores connect both, using the same store.