Connect WooCommerce

Connecting WooCommerce as a checkout platform lets DisputeDash pull order, customer, and refund data as evidence. WooCommerce is self-hosted on your own WordPress site, so you connect it with a REST API key (a consumer key/secret pair) — there’s no OAuth or app to install.

Generate a WooCommerce API key

1. In WordPress, go to WooCommerce → Settings → Advanced → REST API.
2. Click Add key. Give it a description (e.g. “DisputeDash”), pick a user, and set Permissions to Read/Write.
3. Click Generate API key. Copy the Consumer key (ck_…) and Consumer secret (cs_…) — the secret is shown only once.

HTTPS required

Your store must be served over HTTPS. DisputeDash authenticates with the consumer key/secret over a secure connection; plain-HTTP stores are not supported.

Connect a brand

1. Go to Brands → Connections for the brand. (The Integrations page’s WooCommerce card links you here.)
2. Choose Add checkout platform → WooCommerce.
3. Enter your Store URL (https://your-store.com), Consumer key, and Consumer secret, then save.
4. Click the Test connection (plug) icon — a successful test shows Connected to "your-store.com".

What DisputeDash reads

• Order and line items (what was bought, when, and for how much)
• Customer email, phone, and the IP address on the order
• Billing and shipping addresses
• Payment method and payment date
• Refunds already issued on the order
• Tracking numbers, when your store records them (e.g. via the WooCommerce Shipment Tracking plugin)

DisputeDash also writes a private order note back to the order when it works a case, so your team has a record in WooCommerce.

Good to know

• WooCommerce does not support the automated fraud filter or refund block that UltraCart does. On WooCommerce brands, a case shows a manual “refund protection” reminder instead.
• A WooCommerce connection is for order data. Disputes are still fought on whichever payment processor the brand uses (Stripe, Braintree, PayPal, and more).
• You can connect a WooCommerce store to each of your brands and manage everything from one workspace. See connecting multiple platforms.