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Fixing a payment issue

If a subscription payment fails, DisputeDash pauses automated dispute-fighting until the payment is sorted out. This protects you from racking up charges (including overages) on a card that isn’t working — but it does mean new disputes won’t be fought while your account is past due, so it’s worth fixing quickly.

What you’ll see

Section titled “What you’ll see”

When a payment fails, Settings → Billing turns red with a message such as “Payment past due” or “Payment failed — update your card,” and notes that dispute processing is paused until it’s resolved. Admins also receive a one-time payment issue notification. The admin merchant view shows the same status.

How to fix it

Section titled “How to fix it”
  1. Go to Settings → Billing.
  2. Select Open billing portal.
  3. Update or replace your payment method with a working card.
  4. Stripe retries the payment. Once it succeeds, your account reactivates automatically and dispute-fighting resumes.

If there’s an outstanding invoice, you may also see a link to complete your billing setup — pay it there to reactivate.

While you’re paused

Section titled “While you’re paused”
  • Disputes still arrive and appear in your analytics; they just aren’t fought until payment is restored.
  • Fixing the payment method promptly means the fewest disputes go unfought.