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Connect ShipStation

ShipStation is connected once at the workspace level — a single API key covers your whole ShipStation account and all your brands. DisputeDash uses it to retrieve shipping labels as evidence.

What you’ll need

Section titled “What you’ll need”

A ShipStation API key. In ShipStation: Account Settings → API Settings.

Connect

Section titled “Connect”
  1. Go to Integrations → Fulfillment → ShipStation → Connect.
  2. Paste your API key.
  3. Save, then select Test to confirm.

What it’s used for

Section titled “What it’s used for”

ShipStation provides the shipping label evidence — proof that a real label was purchased for the order. The delivery timeline (carrier scan events, delivery date) comes separately from carrier tracking, which is automatic.

Good to know

Section titled “Good to know”

Labels are matched by tracking number. If a brand’s labels aren’t being found, confirm the order’s tracking number is correct and present.