Integrations overview

DisputeDash connects to the tools that hold your dispute, order, shipping, and support data. This page explains the one concept that makes the rest of the integration guides click: where each connection lives.

Two places connections live

Integrations page (workspace-level) — connect a tool once for your whole workspace. Credentials are stored here and shared across every brand. This is where Braintree, Stripe, ShipStation, Zendesk, and BigQuery live.
Brands → Connections (brand-level) — attach a processor to a specific brand and tell DisputeDash which merchant account that brand uses. Some processors are configured entirely here.

Think of it as: workspace = the credentials, brand = which account those credentials point at.

Which processors are workspace-level vs per-brand

This is the single most common source of confusion, so it’s worth stating plainly:

Processor	Where you configure it
Braintree	Workspace credentials + per-brand merchant account ID
Stripe	Workspace credentials + per-brand merchant account ID
PayPal	Entirely per-brand (each brand has its own PayPal app)
PayArc	Entirely per-brand
Shopify Payments	Entirely per-brand

If a processor is “entirely per-brand,” you won’t enter credentials on the Integrations page — that card just links you to Brands → Connections, where you add the account.

The other integrations

Checkout platforms (UltraCart, Shopify) — the source of order, delivery, and subscription evidence. Configured per brand.
ShipStation — one workspace API key covers all brands, used for shipping-label evidence.
Zendesk — workspace credentials plus a per-brand ID.
BigQuery — workspace-level analytics export.

What you don’t configure

Carrier tracking, transactional email, and other platform services are managed by DisputeDash — there’s nothing for you to connect. See What DisputeDash manages for you.

Before you connect a processor

You must verify your email first — it’s the one gate on connecting a payment processor.