Integrations overview
DisputeDash connects to the tools that hold your dispute, order, shipping, and support data. This page explains the one concept that makes the rest of the integration guides click: where each connection lives.
Two places connections live
Section titled “Two places connections live”- Integrations page (workspace-level) — connect a tool once for your whole workspace. Credentials are stored here and shared across every brand. This is where Braintree, Stripe, ShipStation, Zendesk, and BigQuery live.
- Brands → Connections (brand-level) — attach a processor to a specific brand and tell DisputeDash which merchant account that brand uses. Some processors are configured entirely here.
Think of it as: workspace = the credentials, brand = which account those credentials point at.
Which processors are workspace-level vs per-brand
Section titled “Which processors are workspace-level vs per-brand”This is the single most common source of confusion, so it’s worth stating plainly:
| Processor | Where you configure it |
|---|---|
| Braintree | Workspace credentials + per-brand merchant account ID |
| Stripe | Workspace credentials + per-brand merchant account ID |
| PayPal | Entirely per-brand (each brand has its own PayPal app) |
| PayArc | Entirely per-brand |
| Shopify Payments | Entirely per-brand |
| Square | Entirely per-brand (one-click OAuth — no keys) |
| Adyen | Entirely per-brand (API key + webhook HMAC key) |
| Checkout.com | Entirely per-brand (secret key + webhook signature key) |
| Klarna | Entirely per-brand (API credentials — username + password) |
| Airwallex | Entirely per-brand (Client ID + API key + webhook secret) |
| Finix | Entirely per-brand (API key — username + password) |
If a processor is “entirely per-brand,” you won’t enter credentials on the Integrations page — that card just links you to Brands → Connections, where you add the account.
The other integrations
Section titled “The other integrations”- Checkout platforms (UltraCart, Shopify, WooCommerce, CheckoutChamp, ClickFunnels) — the source of order, delivery, and subscription evidence. Configured per brand.
- ShipStation — one workspace API key covers all brands, used for shipping-label evidence.
- Zendesk — workspace credentials plus a per-brand ID.
- BigQuery — workspace-level analytics export.
What you don’t configure
Section titled “What you don’t configure”Carrier tracking, transactional email, and other platform services are managed by DisputeDash — there’s nothing for you to connect. See What DisputeDash manages for you.
Before you connect a processor
Section titled “Before you connect a processor”You must verify your email first — it’s the one gate on connecting a payment processor.