Skip to content
DisputeDashDisputeDash Docs

Managing brands

A brand is how DisputeDash organizes your business. Every dispute belongs to a brand, and each brand holds its own processor accounts, checkout connection, policy documents, products, and automation settings. Most workspaces start with a single brand; run multiple brands if you operate distinct stores or storefronts.

Add a brand

Section titled “Add a brand”
  1. Go to Brands.
  2. Select Add brand.
  3. Enter the brand name.
  4. Save.

You can then open the brand and work through its tabs.

The brand tabs

Section titled “The brand tabs”
  • General — the brand name and contact information. The contact info is used in the signature block of your rebuttal letters, so keep it accurate.
  • Connections — attach processor accounts, checkout platforms, and your Zendesk brand ID, and set per-brand automation. See Brand connections.
  • Assets — upload the policy PDFs used as evidence. See Brand assets.
  • Products — add products and order-page screenshots. See Products.
  • Templates — manage this brand’s rebuttal letters. See Rebuttal letters.

Editing and removing

Section titled “Editing and removing”
  • Update the name or contact info anytime in General → Save changes.
  • Deleting a brand is an admin action and removes its configuration — do it only when you’re sure the brand is no longer in use.